• Make sure it’s a PDF (not a Word doc or image).
• Check the file size limit and try a smaller file if needed.
• Rename the file (avoid special characters like #, %, &).
• Refresh the page, or try another browser.

• Try re-exporting the PDF from the original app (Word, Google Docs, etc.).
• If it’s a scan, use a clearer scan setting if possible.
• Flatten the PDF (turn layers into a single layer) and upload again.

• Check if the PDF is password-protected or locked.
• Make sure you’re in the “Prepare for signing” or “Edit fields” step.
• If it’s a shared document, confirm you have permission to edit.

• Stay on the page until you see a “Saved” or confirmation message.
• Check your internet connection and try again.
• Turn off ad blockers or script-blocking extensions for this site.
• Try an incognito/private window.

• Double-check the email address for typos.
• Ask them to check Spam/Junk and Promotions tabs.
• Resend the invite from your dashboard.
• If your team has sending limits, confirm you haven’t hit them.

• The request may have expired or already been completed.
• Ask the sender to resend a fresh link.
• Copy the full link (some apps break long URLs).

• There may be a required field you missed.
• Scroll through every page and look for highlighted fields.
• Make sure all required signatures/initials are placed.

• Allow pop-ups and downloads for this site.
• Check your device storage and try again.
• Try downloading in another browser or on another device.

• Refresh the page and give it a minute to sync.
• Check your email for a signing confirmation.
• Log out and log back in.

In many countries, yes. Most platforms support legal requirements like consent and an audit trail. If you’re signing something high-stakes, it’s a good idea to confirm what’s accepted in your region.

That’s expected—signed documents are locked to protect them from changes. If you need updates, make a new version of the file and send it for signing again.

• Reload the page and check your internet connection.
• Clear your browser cache/cookies and try again.
• Temporarily disable VPNs or ad blockers.
• Try another browser or device.

• Click Add Signer to add signers manually.
• Use Import from Contacts to quickly add multiple signers.
• You can also add yourself by selecting Sign Myself.

• Enable the Set signing order toggle.
• Assign the sequence in which signers must sign.
• If disabled, all signers can sign in parallel.

• Select the signer from the Select Signer dropdown.
• Drag and drop fields like Signature, Name, or Date Signed.
• Add optional fields such as text, number, email, or company if required.

• Set automatic reminders for signers.
• Define effective and expiry dates for the document.
• Add document remarks to share notes or instructions with signers.